All Jewellery purchased from Montpellier Jewellers Ltd has a Lifetime Guarantee against manufacturing and processing defects.
*Terms and conditions apply and are set out below.
This warranty will not apply to goods that are exposed to excessive wear, misuse or damage, regardless of the cause. The item must not be damaged by improper handling or improper external impacts for example: knocks, dents or exerted pressure.
The item must not be changed, manipulated, modified, altered, repaired or serviced by a service provider other than Montpellier Jewellers Ltd. Wear and tear caused by the intended use of the piece of jewellery does not constitute manufacturing defects and will not be covered by the warranty.
This warranty is effective in addition to your statutory warranty claims which are not affected by this additional warranty.
If you want to make a warranty claim, please contact us at sales@montpellierjewellers.com in the first instance.
In order to enforce the warranty, the goods must be returned in full, including any special packaging (not the original shipping box) any certificates that may have been sent with the jewellery along with proof of purchase.
The cost of returning the goods to us and insuring them during transportation shall be borne by you. The cost of this may vary depending on the country the goods are sent from and their value.
All returns for which a warranty claim is made are subject to verification and authentication by Montpellier Jewellers Ltd. The item must be classified as defective as a result of a manufacturing defect by our production team.
If claims from this guarantee are made, the decision about a satisfactory resolution, for example: exchange or repair depends on the individual case and will be discussed with you.
